Returns and Refunds

1. Return Window

You can return an item within 30 days of delivery if you change your mind. It must be unused and in its original packaging.

2. Contact Us First

Email us at hello@houseofharrington.co.uk with your order number and what you want to return.

Do not send anything back before we confirm your return. Parcels sent without confirmation can be lost or refused and cannot be refunded.

3. Who Pays Return Costs

If you change your mind, you pay the return postage and any customs costs for sending it to China.

If your item arrives damaged, faulty or is not what you ordered, email us within 30 days of delivery with your order number and photos, and we cover the return costs.

4. Restocking Fee

We do not charge a restocking fee.

5. Refunds

Once your return arrives and has been checked, we refund you within 5 business days to the payment method you used.

Your bank may take a few more days to show it.

6. Cancelling an Order

You can cancel any time before your order is dispatched for a full refund.

Email us with your order number. Once it has been dispatched, please use the returns process above.

7. Exchanges

We do not do direct exchanges.

Return the item and place a new order for the one you want.

8. Items That Cannot Be Returned

There are no items that cannot be returned, as long as they meet the conditions above.

9. Where Returns Go

Returns go to our fulfilment partner in China.

We send you the exact return address and instructions once your return is approved.

Our registered address in the United States is not a return address. Please do not send returns there.

A parcel that is refused or lost because of a wrong address or unpaid customs fees cannot be refunded.

10. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

11. Contact

House of Harrington
Operated by Denta Capital LLC
Registration number (Wyoming): 2026-002050710
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: hello@houseofharrington.co.uk

Customer service:
Monday to Friday, 9:00 to 17:00 UK time.
We reply within 1 business day.

House of Harrington is a business registered in the United States.

Market Country: United Kingdom
Effective date: 24-09-2026
Last updated: 29-09-2026